Creating Strong Candidate Interview Experiences in Web3
In Web3, the interview experience is a critical part of the hiring process. Creating a strong candidate experience is key to getting top talent to join your company.
What is this “Candidate Experience” you speak of?
If you’ve heard this–
“No matter what the decision, thank you for the honesty, transparency, and being there with me along the way. The team was great and I really saw the potential of your company and culture through them. This was a good experience.”
– Well done. You’re on the right track!
Upon reflection on my own experiences as a recruiting leader, the success of my team has always been anchored to a great candidate experience. And this is no different in Web3. It’s all about a collective of the little details, curated by a thoughtful hiring team, leaves the candidate feeling valued and attended to.
The candidate’s experience is a microcosm of the company culture. It breeds trust and grows relationships organically. It confirms to the candidate that they are making the right decision investing their career with our company.
Upon deeper reflection, this recipe for success only needs two ingredients – open consistent communication and a great interview process.
Consistent & Honest Communication
Only one word embodies the candidate’s experience or any experience between one human to another human – communication. The common theme seen in all candidate CSAT scores that makes or breaks the experience is the communication.
We’re not talking about sending automated email interview confirmations (and that’s great that you do).
It’s bringing back the human touch across all mediums, a personalization that nurtures a relationship. It’s the check-ins and touch points. The casual pings on text, messages on Twitter, Discord, and Telegram. Heck, even FB Messenger. Whatever makes sense for your candidate.
The follow-ups to see how the interview went. Providing feedback. Being intentional, present, and there for them.
It’s being an active listener. Address their concerns. How do we address their needs throughout the process? Are we looping in the right people for them to meet?
It’s being responsive in a timely manner.
It’s giving affirmation and constructive feedback, which is essential for a candidate’s success. It’s our responsibility, as the hiring team, to ensure that consistently throughout the process. Affirmation builds confidence, reinforcing their positive attributes, while constructive feedback fills in their gaps.
It’s being honest, which to be honest (pun intended) is the most difficult part of the process but the most rewarding. Candidates will always thank you for your honesty as it helps them manage their expectations and shows your respect for them, their time, and ultimately, that you care about their success.
Meaningful & Structured Process
Yes, most Web3 companies are startups. Yes, ambiguity is the name of the game and we all love driving in the dark. But without a thoughtful interview process, the candidate experience is lost along with sought-after talent.
A victory on both sides–
The hiring team can assess candidates consistently, decreasing bias, and creating scalability. It provides a holistic journey for the candidate while allowing them to manage their expectations and timelines accordingly.
It starts with the business understanding the scope and need of the role and sharing that understanding in a well-crafted job description and during the initial candidate screen.
Moving to a curated interview loop where each interview evaluates different core competencies fused at the finale for the candidate’s arc from applicant to new hire.
Then ends with timely feedback for closure or new beginnings. And with each step, the candidate learns more about the opportunity, the people, and most importantly more about themselves and their professional aspirations.
At the end of the day, these are my humble thoughts, battle-tested. Take them. Splice and dice them and make them fit you and your company’s values and culture.
Let’s all remember. It’s our space. We’re all building Web3. Let’s make it great. Let’s help each other succeed. Be kind. Be authentic. Be human.